Shipping and Returns
- Shipping Terms
All orders will be processed ASAP once payment has been cleared. We will endeavour to have your order delivered within 7 business days of receipt of cleared funds, although we are bound to the service schedules offered through Australia Post – remote parts of Australia will take longer. If we are unable to fill any part of your order we will complete the order less the unavailable items and advise you of the status. When that item arrives in stock, we will email you advising the item is now in stock and giving you the option to accept delivery of the item or we will arrange a refund for that item if you no longer wish to accept it.
If paying by cheque or money order your order will be sent after bank clearance. We offer mail delivery only, you can elect to arrange your own courier to Pick Up and Deliver your order to you.
Although we will process your order ASAP and are bound to the efficiencies of Australia Post we ask that you should allow up to 2 weeks for delivery. It is fair to assume you should receive your order within 7 business days.
We will not be held responsible for lost, stolen or damaged packages if they are not registered/insured. You can elect to have your freight Express Posted and / or Registered Post delivered and we will only charge the difference incurred with the freight cost to use these services.
- Local Australian Shipping / Postage
Closely matching Australia Post rates as of June 2020.
- International Shipping / Postage
Closely matching Australia Post rates as of the June 2020.
- Refunds & Returns
Please choose carefully as we do not normally refund on goods unless they are faulty or not as described on our website. All items are quality control inspected before packaged to be sent.
Should a product be faulty by manufacture, please notify us by phone or email within 48 hours of receipt of goods to discuss your order.
Goods cannot be returned without a prior authorisation number issued to you. We request that you notify us of any incorrect orders within 48 hours of receiving your order. We will either replace the items or issue a refund if advised within the claim period above if goods are faulty or not as described online.
Please remember that we will package your order with the upmost of care and ensure it leaves our premises under our stringent quality control processes.